The Surface Water Supplied by the Authority is Safe to Drink Recent Taste and Odor Inquiries Regarding Drinking Water

The recent changes in taste and odor of the treated surface water being delivered by the North Harris County Regional Water Authority (the “Authority”) are believed to be the result of a spike in Geosmin and Methyl-Isoborneol (MIB) which are naturally occurring compounds found in Lake Houston. All recent test results have confirmed that the water being supplied by the City of Houston to the Authority and by the Authority to its customers is indeed safe and meets all State and Federal drinking water requirements.

The Authority purchases treated surface water from the City of Houston’s Northeast Water Purification Plant (the “NEWPP”), the raw water source of which is the San Jacinto River and Lake Houston. Seasonal changes such as temperature and rainfall events can influence Geosmin and MIB levels in the water in Lake Houston. Seasonal changes in the lake can impart variations in taste and odor of the treated surface water. The City of Houston continuously monitors the incoming raw water and the finished water leaving the NEWPP to ensure its compliance with all applicable State and Federal drinking water standards.

The Authority is working with the City of Houston to mitigate the variations in taste and odor to the maximum extent possible. Proper disinfection levels are being monitored and maintained. Flushing, where appropriate, is being done to help alleviate the situation. The Authority is continuing to monitor, sample and test the water coming into our system and throughout our transmission and distribution system to ensure that the drinking water being delivered by the Authority is safe to drink.

New Water Payment Options

Dear Residents,

It is our privilege to serve and work to provide you with exceptional service. As part of our continued efforts we have updated the “pay your bill online” portal with enhanced features you will find listed below.

Water District Management has partnered with First Billing Services to provide Credit/Debit and E-check payment options to Bridgestone MUD customers. One of the most beneficial changes will be the easy-to-use FirstChoice™ Self-Service Portal to manage paperless settings; view current or past billing statements; access payment history; and schedule current, future, and recurring payments.

IMPORTANT INFORMATION: You will need to create a new account on the new portal link using your water account information.

If you are currently set up on any form of automatic draft please contact First Billing to switch your information over. The deadline will be September 10, 2018.

Five (5) new options to make payments to your water bill including A FREE payment option using your checking account and routing number.

Payments made using Visa, MasterCard, or Discover will be assessed a lower 3.9% convenience fee.

  • Web Payments: Log onto www.wdmtexas.com
    On the home page under Pay Your Bill Online click on Bridgestone MUD
    You must Register your account, OR Pay as a Guest!
  • Live Agent Assisted Payments: call 1-855-270-3592 Monday – Friday: 8:30AM – 4:30PM
  • Automated Phone Payments: Call 866-938-3304 to use the new IVR (Integrated Voice Recognition System) and follow the prompts. This service is available 24/7.
  • Text & Pay: Register your account via the online portal to sign up for Text & Pay.
  • Auto Payments: Log in online OR contact First Billing at 1-855-270-3592 to sign up for auto payments.

For more information or assistance with registration, please contact First Billing Services at 1-855-270-3592, or you can also visit the WDM website at www.wdmtexas.com or call 281-651-0861.